Why use us?

Many large companies, when asked to fix a home computer, will delete all programs and data from the disk without asking, and reinstall it, as it was when you bought it.  We often talk to customers who have lost precious family photos, or email, because they have been deleted during a repair.

 

We don't do this. First, we always back up your PC before we start, unless you tell us we don't need to. So we can't lose any of your data.  Secondly, we always try to repair your computer as it is, returning it with the same programs, settings and data files as when you gave it to us.  It isn't always possible to do this, but we have a go.  Sometimes reformatting and reinstalling is the most sensible option - but we will put back your data files afterwards, because of course we backed them up first.